CCI Support Ticket Tracking System

Capron Company’s Issue Tracking System

This is a Web-based support issue tracking system for customers with service or support contracts, or for new building control system (BCS) installations being commissioned or in warranty. The only requirement to use this system is to have a current CCI Client ID.

The issue tracking system (or support ticket system) provides CCI and our clients a way to manage, track and resolve issues more quickly than if the issue is relayed to us through the normal punch list or service call route. As soon as a new ticket is submitted, the responsible CCI departments managers receive the request electronically. The ticket is assigned to a support engineer or technician and the support request is directly updated as we resolve the issue. The client can review the actions taken and provide feedback or more information as needed. Each time there is a response, either by the client or by CCI, an email update is sent to the client. When the issue is resolved, the ticket is closed and you will be notified by email. If the assigned engineer or technician closes the ticket but you think the issue is not resolved, you can reopen the ticket.

Click on a button below to open a new Support Ticket or to obtain a list of all your previous support tickets. To create a new support ticket, you must use your company email address and have a current CCI Client ID.